Effective Date: January 1, 2025
Last Updated: January 1, 2025
At FinConsult Academy ("we," "us," "our," or "the Company"), we are committed to student satisfaction and stand behind the quality of our educational programs. This Refund Policy outlines the terms and conditions under which refunds are available for courses, programs, and services purchased through our website at https://financonsultacademy.com.
This Refund Policy is part of our Terms & Conditions and should be read in conjunction with those terms. By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
For most standard online courses, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with a course for any reason, you may request a full refund within 14 days of your purchase date.
Eligibility Requirements for 14-Day Guarantee:
The following course types are not eligible for the standard 14-day money-back guarantee:
| Time Since Purchase | Course Completion | Refund Amount |
|---|---|---|
| 0-14 days | Less than 30% | 100% full refund |
| 0-14 days | 30% or more | No refund |
| 15-30 days | Any completion | No refund |
| More than 30 days | Any completion | No refund |
Course completion percentage is calculated based on:
Courses advertised with "lifetime access" are eligible for refund under the standard 14-day guarantee. After the refund period expires, no refunds will be granted even if the course has not been accessed.
If you enroll in a live cohort-based program with a scheduled start date:
Once a live program has started, refunds are generally not available. However, we may consider partial refunds in exceptional circumstances:
If we cancel or postpone a live program:
Examination fees paid to third-party certification bodies (CFA Institute, CFP Board, etc.) are non-refundable under any circumstances, as these fees are remitted directly to the certification organizations.
Our exam preparation courses are subject to the standard 14-day refund policy. However, the separate exam registration fee is non-refundable.
We do not provide refunds for course fees if you do not pass a certification examination. Our courses provide education and preparation; exam results depend on individual effort and circumstances beyond our control.
If you enrolled using a payment plan or installment option:
If you have made only partial payment when requesting a refund:
For bundled course packages purchased at a discounted price:
Courses purchased at discounted or promotional prices are subject to the same refund terms as full-price courses, unless explicitly stated otherwise at the time of purchase.
Special promotional offers may include modified refund terms, which will be clearly disclosed before purchase. These special terms supersede the standard policy for those specific purchases.
Corporate training programs and group enrollments are subject to custom agreements. Refund terms for these programs are negotiated individually and specified in the service agreement.
For organizations enrolling multiple students:
The following items and services are non-refundable under all circumstances:
If you experience technical difficulties accessing course content due to our platform issues:
We are not responsible for refunds due to:
To request a refund, follow these steps:
Refund requests are typically processed as follows:
Refunds are issued to the original payment method used for purchase:
We cannot process refunds to different payment methods or accounts than originally used.
If you initiate a chargeback or payment dispute with your financial institution without first contacting us:
We strongly encourage you to contact us directly before initiating chargebacks. Most issues can be resolved quickly through our customer support team, avoiding the complications of formal disputes.
Chargebacks initiated after consuming course content beyond the refund eligibility threshold may be considered fraudulent. We reserve the right to:
In some cases, instead of a refund, we may offer the option to transfer your enrollment to a different course of equal or lesser value. Transfer requests are subject to approval and availability.
As an alternative to monetary refunds, we may offer account credit equal to the refund amount, which can be applied toward future course purchases. Account credit:
We understand that unexpected circumstances arise. If you experience a medical emergency or personal crisis preventing course completion:
Active military personnel called to deployment may be eligible for special accommodations including extended access, enrollment freezes, or refunds beyond standard policies. Military orders documentation is required.
Other exceptional circumstances not covered by this policy will be considered on a case-by-case basis. Contact our student support team to discuss your situation.
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email to enrolled students.
The refund policy in effect at the time of your purchase governs your enrollment. Subsequent changes do not retroactively affect prior purchases unless more favorable to the student.
This Refund Policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. You have legal rights relating to digital content that is faulty or not as described.
For EU residents, this policy is designed to comply with EU Consumer Rights Directive. You have the right to withdraw from distance purchases within 14 days. However, by accessing digital content before the 14-day period expires, you acknowledge waiving the right of withdrawal for that content.
If you reside in a jurisdiction with consumer protection laws that provide greater rights than this policy, those laws apply to the extent they provide additional protections.
If you have questions about our Refund Policy or need assistance with a refund request, please contact us:
FinConsult Academy
167 Thompson Brook South Amyview
PL20 6JB, United Kingdom
Email: [email protected]
Phone: +44 1772 699815
Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
Company Registration No: 40479435
By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. We encourage you to review this policy carefully before making any purchase.
Important Reminder: The best way to ensure satisfaction is to review course descriptions, previews, and syllabi carefully before purchasing. Contact our team with any questions before enrollment to ensure the course meets your needs and expectations.
This Refund Policy is incorporated into and forms part of our Terms & Conditions. Last updated: January 1, 2025.